Fort Valley State University
The Customer Service Specialist is responsible for answering inbound calls, providing accurate information, and transferring calls to the appropriate offices and university stakeholders.
Provide FVSU alumni, parents, students, and friends with the specific information regarding area being serviced (financial aid, admissions, registrar, bursar, or housing)Work as a team with other office team members.
Properly document and concerns provided the during phone calls.
Always maintain professionalism and in every telephone conversation.
Maintain an active working knowledge of the University's mission, goals, academic curriculum, student programs, and campus life.
Convey current information on events taking place on the University's campus in an intelligent and friendly manner.
Always speak positively about Fort Valley State University.
Qualifications:
Must be:
Motivated and EnthusiasticReliable and PunctualHonest and CooperativeMust have strong verbal and written communication skills and must be able to speak clear conversationally.
Use appropriate grammar and pronunciation.
Skills/Experience Preferred:
Professional and/or volunteer experience working directly with the public.
Experience or training in sales, marketing, fundraising or public relations.
Ability to organize and present facts in a concise and persuasive manner.
Ability to record data accurately.
Ability to work in a Microsoft Windows environment.
About the Company:
Fort Valley State University.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provide FVSU alumni, parents, students, and friends with the specific information regarding area being serviced (financial aid, admissions, registrar, bursar, or housing)Work as a team with other office team members.
Properly document and concerns provided the during phone calls.
Always maintain professionalism and in every telephone conversation.
Maintain an active working knowledge of the University's mission, goals, academic curriculum, student programs, and campus life.
Convey current information on events taking place on the University's campus in an intelligent and friendly manner.
Always speak positively about Fort Valley State University.
Qualifications:
Must be:
Motivated and EnthusiasticReliable and PunctualHonest and CooperativeMust have strong verbal and written communication skills and must be able to speak clear conversationally.
Use appropriate grammar and pronunciation.
Skills/Experience Preferred:
Professional and/or volunteer experience working directly with the public.
Experience or training in sales, marketing, fundraising or public relations.
Ability to organize and present facts in a concise and persuasive manner.
Ability to record data accurately.
Ability to work in a Microsoft Windows environment.
About the Company:
Fort Valley State University.
Estimated Salary: $20 to $28 per hour based on qualifications.
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